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Frequently Asked Questions

  1. Who We are?

    Malamall.com is a leading player in the Indian E-commerce Industry. Established in Feb.1999, it aggregates ethnic local brands from across India using the power of Internet. The headquarters of Malamall.com is located in Hyderabad and it has branch offices in Bangalore, Mumbai and Pune and franchises in major cities of India. Malamall.com using its fulfillment network offers superior value to its customers by delivering products and services at the comfort of customer’s doorstep.

    Malamall.com(an e-Shopping site ) has a large office space and its office is centrally located in Hyderabad. The company has about 25 employees on its rolls consisting of top management, executive and clerical cadre. The company has state-of-art hardware and software including a leased line and an own server for hosting its web-site. Malamall.com has developed In-house logistics management software for tracking its online orders and a software module on customer relationship management.

  2. What is the Shipping Policy?

    All our products are shipped from India
    For delivery in India place the order 2 days in advance
    For delivery in any other part of the world place the order 5 days in advance.

  3. Are the items delivered as per the display on the Web Pages?

    There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

  4. What is Returns Policy?

    If you (or the recipient of your gift) is not happy with our product for any reason, we offer you full refund, no questions asked. Return the product to us, within 30 days of receipt in its original condition with original packing and accessories. We will issue a full refund for the order value (by crediting it to your credit card without any deduction) for any item returned to us in good condition.
    Our Refund Policy does not apply to customised or personalised products.

  5. What if the recipient's address is wrong or the recipient no longer stays there?

    malamall.com will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hrs. of receiving our message, else your order will be cancelled and no refund will be made. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered.

  6. What about Privacy and Security?

    malamall.com is committed to safeguarding the privacy of our customers personal data. Information furnished by you while placing an order is used specifically for the purpose of execution of the order or communication with the customer. We do not distribute or sell customer data. CCAvenue is our authorised online retailer. CCAvenue e-commerce servers are authenticated by Verisign. This enables your browser to confirm CCAvenue.com's identity before any transmission is sent. CCAvenue also uses industry standard Secure Socket Layer (SSL) technology to prevent the information from being intercepted. This ensures complete security for your credit card information.

  7. What are the Modes of payment?

    We accept all major credit cards and debit cards.
    Credit Cards (Visa,Master.American Express)
    ICICI Infinity Account
    Indian Bank Accounts like *Citibank Bank Account Online * Citibank NRI Rupee Checking A/C * Citibank Suvidha Online * HDFC Net-Banking * UTI iConnect Net-Banking * IDBI iNet-Banking * Global Trust ibank Net-Banking * Centurion Bank ePay

  8. What we Sell?

    We sells wide range of products like.
    Watches     Jewelry     Electronic Products     Men & Women Apparels     Kids Products     Sweets    Flowers Pens & Stationary     Fruits etc.

  9. Special Features of Malamall.com?

    We are having special features like.
    Buy 1 Get 1 Free     order over a particular amount get a watch free     various Discount Stores      Brand wise Product browsing      Store wise Product browsing etc.

  10. Are there special stores For Festival Shopping?

    Absolutely,We are having special stores with great offers on special occasions of festivals like
    Rakhi (Rakhshabandhan)     Diwali     Holi      X'mass      Dassera etc

  11. How to Contact Us?

    For any query regarding order   order@malamall.com
    Any other information   chaitanya@malamall.com
    Our CEO  kiran@malamall.com
    Suggest product   anil@malamall.com
    Technical   ajjuc@malamall.com
    Phone Numbers

    040-23316748

    Address 

    Malamall.com Private Limited,
    202,Moghul Mansion, Khairatabad,
    Hyderabad(Andhra Pradesh)
© Copyright Malamall.com Pvt Ltd, 2005
Malamall.com Pvt Ltd, 202, Moghal Mansion, Khairatabad, Hyderabad - 500004
Ph : 040-23316617     Fax : 040-23316617     e-mail : info@malamall.com